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© Special Letters Ltd 2007 |
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The following Terms and Conditions apply to all
transactions on the Special Letters site, please
scroll through this screen, read them carefully and print a copy
for future reference.
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Placing your order
Once we have received your order you will
be sent a confirmation email confirming your order details
along with a reference number beginning SPW. Please use this
reference number in all future correspondence.
Childrens Letters - The length and
quality of a childs letter is dependent on the amount of information
we are given in the 'questionnaire' section of the order process
and it is recommended all sections be completed.
Fairy Dust - Please note, in the absence
of real Fairy Dust we use a fine glitter. Caution should be
used where children are of a young age and they should not
be allowed to inhale or consume this.
Celebratory Letters - Your Celebratory
Letter can contain up to 3 poems or verses. Within 24 hours
of submitting your order you will be faxed, or emailed a selection
of poems for you to choose from, based on the information
you have supplied to us within the order form. Instructions
on how to choose your poems or how to request an additional
selection will also be included.
The design and colour of gifts and various
associated products (i.e. Fairy Dust Pouches and Christmas
stockings etc, ) do vary and any photographs depicting such
items are shown only as typical examples of what will be received.
Payment will not be deducted from your account until your
order is due for despatch.
It is recommended orders are placed at least
14 days prior to the date you require the letter to arrive
and customers are requested to consider local restrictions
on postal services due to strikes, seasonal holidays and other
unavoidable events that could cause delay to your Special
Letter.
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Postage and Packaging
Charges
United Kingdom
First Class : To arrive within 7 – 10 days, unless
requested otherwise.
Recorded Delivery : Signature Required. To arrive
within 7-10 days unless requested otherwise.
Special Guaranteed Delivery : Signature
required. To arrive by 2pm the day after despatch in most
areas, this does not apply to certain areas of Scotland and
Ireland. Please be advised unlike Royal Mail, Special Guaranteed
Delivery does not, with regard to personalised items, mean
the order will be completed any earlier, only that it is guaranteed
to arrive the day after despatch by 2pm. We always advise
giving 7-10 days notice for personalised items however, where
possible, we will make every effort to expedite Special Guaranteed
Delivery items. In the event of a query please contact Special
Letters for further details.
International Airmail
All items are despatched by First
Class Airmail and should arrive within 7-10 days.
Goods can also be sent by International Recorded Delivery
requiring a signature on delivery. This service is available
on request. Price will be confirmed on request.
Postage charges do vary from time to time and we reserve the
right to change any advertised price when applicable.
- Payment on-line
Your custom is important to us and we have
done our utmost to ensure the details entrusted to us are
protected. Your order is sent via our secure server and the
details are removed immediately on receipt by Special
Letters and are protected under the Data Protection
Act. Your credit card details are removed from the secure
server on receipt of your order with limited access to senior
members of the company only.
We will take all reasonable care, in so far
as it is possible to do so, to keep your details and payment
secure, but in the absence of negligence on our part, we can
not be held liable for any loss you may suffer if a third
party procures unauthorised access to data you provide, when
accessing or ordering from Special Letters.
We accept payment from all major credit and
debit cards, Visa, MasterCard, American Express, Delta or
Switch. Your credit/debit card will only be charged for the
goods agreed in your order, along with relevant postal charges
and at the time when they are ready for despatch. This is
in line with our security requirements from our Card Merchant.
Should you have any questions about our system
please contact us and we will be happy to discuss any concerns
you may have.
Alternative Payment : Payment can
also be made by cheque or postal order made payable to Special
Letters Ltd and sent to: 23 Rowthorn Drive, Shirley,
Solihull, West Midlands, B90 4ST, United Kingdom. Alternatively
you can fax your credit or debit card details to us on +44
(0)121 689 8988 or contact us direct on +44 (0)121 689 8983.
Please see our Contact Us page
for additional information on these methods of payment.
- Vouchers, Promotions & Special
Offers
Vouchers: On occasion customers
may be in receipt of a discount voucher. These vouchers are
sent at the discretion of Special Letters Ltd and can be withdrawn
or cancelled at any time without notice. The below terms &
conditions apply to the redemption of any voucher.
| i) |
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A voucher
cannot be used in conjunction with any other ‘special
offer’ or ‘promotion’ that is being
run by Special Letters at the time the voucher is redeemed.
Should there be a ‘promotion’ or ‘special
offer’ running at the same time as the customer
redeems the voucher, the ‘greater discount’
will be applied to the customers invoice. |
| ii) |
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A minimum order
of £9.99 is required for vouchers to be applicable. |
| iii) |
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Vouchers cannot be
used in payment in any part for postage & packaging
charges. |
| iv) |
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Where there is any
dispute about the vouchers validity the voucher must
be returned to the Special Letters offices for inspection
and the Managing Directors decision on it’s authenticity
will be final. |
| v) |
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Vouchers cannot
be redeemed for cash. |
To redeem a voucher the reference number, displayed in the bottom
right hand corner of the voucher, must be entered into the box
provided on the payment/checkout page of the website. (Box can
be found near the credit/debit card payment facility) When the
order has been submitted a confirmation email will be despatched
confirming the discount applicable on the voucher.
Special Offers & Promotions: On occasion
Special Letters run certain ‘promotions’ and ‘special
offers’. These ‘special offers’ and ‘promotions’
are run at the discretion of Special Letters Ltd and can be
withdrawn, postponed or cancelled at anytime without notice.
The below terms & conditions apply:
| i) |
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Only
one promotion or special offer can be taken advantage
of at a time i.e. In the event prospective customers
are in receipt of a promotional voucher, or responding
to a newspaper/magazine promotion related to a Special
Letters product and it transpires there is also a promotional
discount or special offer running on the Special Letters
website at the same time, then the greater discount
value will be applied to the customers invoice. |
| ii) |
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Where there is any
dispute regarding a ‘special offer’ or ‘promotion’
the Managing Directors decision will be final. |
Special offers & promotions are usually found via the Special
Letters newsletter. The newsletter is only sent to customers who
‘opt in’ and this can be done via the ‘subscribe
to newsletter’ link found on the front page.
- Privacy
The only information that we obtain about
customers and the recipient of the letter is collected at
the time of ordering and through the subsequent ordering process
or via email enquiries (see placing your order). This information
is collected direct through the Special Letters
website or via subsequent email from Special Letters
and not via a third party and any information given at this,
or any other time, will remain confidential.
The information we obtain about the recipient
of the letter is used purely for the order in question. Special
Letters will not contact them independently for any
reason, unless specifically requested by the customer, or
the recipient themselves.
The information obtained about you the customer
is used for contact and confirmation purposes only. In addition
to this you may be forwarded our newsletter (approx 3 times
a year) and informed of any changes or additions to our product.
You can opt out of receiving this information now by contacting
Special Letters via the below link, and type
in 'Opt Out' in the main section of the email, or at the time
of receiving the information by a link that will appear therein.
We will not and do not supply any of our customer details
to third parties for Marketing Purposes.
We guarantee the information, which we will
collect lawfully, is in accordance with the Data Protection
Act 1998 by which we are governed.
For further information about our Privacy
Policy you can contact Special Letters via the
link
- Cancellation & Returns
Cancellation & Returns
Faulty Goods : Special Letters have a no
quibble returns policy on faulty or substandard goods and
it is asked that should the goods be proved to be faulty in
any way that in the first instance contact be made with Special
Letters via email or telephone (see contact us page). You
will be requested to return the item in question, with packaging,
where you will be given the option of a full refund or a replacement
article.
Damaged Goods : All goods leaving Special
Letters are subjected to quality control checks prior to despatch,
however, should an item be damaged on arrival it is requested
in the first instance contact is made with Special Letters
via telephone or email. (see contact us page). Although liability
cannot be accepted for goods damaged during transit, as a
goodwill gesture we will offer to replace your goods, however,
to assist us in claiming insurance it is requested all packaging,
along with the damaged item in question, is retained until
collection is arranged by Special Letters. We thank you for
your cooperation in this matter.
Cancellations : Cancellation of your order
can be made at any time up to the time of despatch at no charge.
This can be done by contacting Special Letters direct. (see
contact us page). Should you decide to cancel your order after
despatch it must be done within 7 working days, starting the
"day after receipt" of the unwanted order. The items
in question must be returned, unopened and in it's original
packaging, to Special Letters. The cost of returning the item
will be at the customers expense. Collection by courier can
be arranged, again at the customer's expense.
Refunds will be provided within 30 days of cancellation minus
the postage charge.
- Statutory Rights
Any information held in the terms and conditions
does not affect your statutory rights as a consumer.
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General
Any contract will be deemed to have been concluded in the
United Kingdom. Further, any such contract will be interpreted,
construed and enforced in accordance with the laws of England,
and you and Special Letters irrevocably submit
to the non-exclusive jurisdiction of the English Court.
As a statement these Terms and Conditions
do not affect your statutory rights.
By submitting your order to Special
Letters you acknowledge that you have read, understood
and will abide by these Terms and Conditions.
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